“Fetish Home Factory” - Terms and Conditions
The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify us via our customer services department.
Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.
Purchasing from our website or catalogues
* You must be over 18 to buy anything from us. By purchasing from us you confirm that you are over the age of 18.
* The details on our websites are not offers that you can accept.
* The contract between us will be formed once we dispatch your order to you.
* Prior to then we will be under no obligation to supply you with the goods you have ordered.
It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.
Price
The price shall be the price quoted on the website except for when we make an error. If we have made an error, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 7 days, then we will presume that you did not want to place your order again with us and we will give you a full refund if you have already paid.
You may be required to pay extra for delivery and this charge will be added at the checkout page.
Payment and Delivery
Payment can be made at this moment with almost all credit cards available via PayPal.
We will deliver to the address given to us by you at the time you place your order. We aim to send out all orders within 4 to 7 working days. However as with all mail order companies, please allow a little longer to deliver your order. Therefore please allow 28 days for delivery.
We reserve the right to refuse to deliver to any address other than the billing address, however in the majority of cases we will deliver to the delivery address the customer has requested.
If an incorrect or incomplete delivery address is given, for example the wrong postcode, we will send the order to the billing address as given to our payment services provider.
All claims for shortages and damages must be reported to our customer service department within 7 days of receiving the goods. This does not affect your legal rights as a consumer.
Orders are dispatched from our warehouse Monday to Friday.
Availability of goods you order
If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent value or a complete refund of any sums that you have paid.
Delivery
Fetish Home Factory aim to send out all orders within 4 to 7 working days. However as with all custom made orders companies and since we are shipping from SE Asia, please allow a little longer delivering your order. Therefore please allow 28 days for the delivery of your order.
We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond our reasonable control.
We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
Return & Exchange Policy:
We return or exchange for STORE CREDIT only, please order carefully.
We make each and every one of our products especially for you, our valued customer and in order to ensure the safety and health of our customers we do not accept returns or exchanges on items. Once these items leave our factory, we consider them to be used and non-resalable.
- All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
- The customer is responsible for the cost of all shipping charges; for defective items, fetish Home Factory will cover the shipping cost of the replacement item to the customer only.
- We will not be responsiable and will not accept returns for orders placed with us in the following case: a) The sizes you requested are different from your actual sizes. b) Changing sizes of your during the time passed between placing the order and receiving it
Cancellation Policy
Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive and since each order made especially for you, we will be unable to cancel an order after submitted. Please order carefully.
General
The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.
If any provision of the Terms is unenforceable this will not stop the rest of the provisions from being enforceable.
Definitions
"you" and "your" means the person, firm or company who enters into a contract with us.
"us", "our" and "we" means “Fetish Home Factory”.
